The Client:
Our client, one of Ireland’s leading companies, is seeking a highly motivated and experienced Operations Support SME (Microsoft Intune) to work in Dublin, Ireland.
What Youโll Love:
- This role is an opportunity to work on a Permanent / Rolling Contract basis for one of the top companies in the country.
- The role offers an Attractive Day Rate and the opportunity to work with one of the leading companies in Ireland.
What you are expected to have:
- Proficient In Sccm/Sms With A Strong Understanding Of Client Lifecycle Management and Ms Enterprise Mobility Suite.
- In-Depth Knowledge Of Directory Services And Their Application In Support Operations.
- Excellent Analytical Skills To Perform Root Cause And Trend Analysis.
- Strong Communication And Interpersonal Skills For Effective Stakeholder Engagement
- Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable)
- Itil Foundation Certification (Optional But Valuable)
What you will do:
- Ensure Timely Resolution And Compliance Of Escalated Tickets By Utilizing Sccm/Sms For Incident Management, Aligning With Agreed Slas To Maintain Service Quality.
- Mentor Team Members And Administrators While Documenting Best Practices And Creating Sops, Leveraging Your Expertise In Client Lifecycle Management To Enhance Team Performance And Knowledge Sharing.
- Validate Change Order Implementation Plans And Oversee Human Error Compliance, Applying Your Skills In Directory Services To Support Capacity Planning And Resource Management.
- Actively Participate In Customer Meetings To Gather Feedback And Understand Challenges, Utilizing Ms Enterprise Mobility Suite To Ensure Positive Customer Experience And Satisfaction.
- Conduct Thorough Analyses, Including Root Cause And Trend Analysis, To Develop Insightful Reports For Presentation To Key Business Stakeholders, Driving Improvements In Operational Performance.
You are good to apply if you are:
- Irish or EU or British Citizen, or holding a Stamp 4 or Stamp 1G permit.
- Residing in the specified job location currently
Why Should You Apply?
Aside from a highly competitive day rate/salary, this role will provide a great balance of support and challenge for someone who wants to take the next step in their career.
Interested? Apply here:
If you feel youโve got the right skills and experience, we would absolutely love to hear from you!
Fill out the form alongside and do not forget to attach your CV.
