The Client:
Our client, a leading bank in Ireland, is looking for a highly motivated and experienced Service Delivery Manager to work in Dublin, Ireland.
What Youโll Love:
- This role is part of a long-term strategic project within the Bank, offering an opportunity to work for the top bank in the country on a Contract basis.
- The role offers an Attractive Day Rate with flexible Remote working arrangements.
- This is a great opportunity to enhance your career in the Banking Sector.
What you are expected to do:
- Strong Understanding Of Service Delivery Management Principles And Practices.
- Proficiency In Lean IT and Process Improvement Methodologies.
- Excellent Leadership And Team Management Skills.
- Solid Customer Relationship Management And Engagement Capabilities.
- Experience In Financial Management And P&L Oversight.
- Relevant certifications, such as ITIL, Six Sigma, or PMP, are optional but valuable.
What you will do:
- Implement Process Improvement Initiatives By Leveraging Lean IT methodologies and automation tools to enhance operational efficiency and minimise human error in service delivery.
- Plan And Execute Program And Delivery Management Strategies, Ensuring That Project Margins And Deliverables Align With Financial Targets As Outlined In The Statement Of Work (SOW).
- Lead And Mentor The Service Delivery Team, Fostering An Environment Of Engagement And Professional Development To Improve Employee Retention And Performance.
- Cultivate Strong Customer Relationships By Ensuring High Levels Of Engagement, Satisfaction, And Referenceability Through Proactive Communication And Feedback Mechanisms.
- Drive Resource Upskilling And Development By Facilitating Internal Training Programs And Growth Opportunities, Aligning Team Capabilities With Organisational Needs.
You are good to apply if you are:
- Irish or EU or British Citizen, or holding a Stamp 4 or Stamp 1G permit.
- Residing in the specified job location currently
Why Should You Apply?
Aside from a highly competitive day rate/salary, this is a role that will provide a great balance of support and challenge for someone who wants to take the next step in their career.
Interested? Apply here:
If you feel youโve got the right skills and experience, we would absolutely love to hear from you!
Fill out the form alongside and do not forget to attach your CV.
