Desktop Support Engineer – Dublin

The Client:

Our client, one of the leading banks in Ireland, is looking for a highly motivated and experienced Desktop Support Engineer to work in Ireland.

What You’ll Love:

• This role is part of a long-term position, so this is an opportunity to work on a contract basis for one of the top companies in the country.
• The role offers a competitive hourly rate and the opportunity to work with one of the leading companies in Ireland.
• You will have the opportunity to define, develop, implement, adopt and optimize the processes across all Service Towers

What you are expected to have:

• Experience: 5+ years in desktop support, troubleshooting hardware/software.

• Technical Skills: Windows/macOS expertise, inventory management, procurement, software installation.

• Availability: Willing to work weekends/holidays per rota.

• Executive Support: High-priority assistance, confidentiality, and issue resolution.

• Communication: Strong English skills, global team collaboration, interpersonal abilities.

• IT Store Operations: Oversee inventory, assist in equipment selection, and manage stock.

• Proficiency in troubleshooting hardware and software issues is required.

•  Microsoft/Apple certifications (preferred).

What you will do:

• Desktop Support:

  · Deliver prompt and efficient technical support to end-users for various hardware and software issues.

  · Diagnose and address issues associated with laptops, printers, and other peripherals.

  · Install, set up, and manage operating systems, applications, and software updates.

  · Help users with account setup, password resets, and other account-related problems.

  · Develop and keep documentation of technical procedures and solutions.

  Hardware Inventory Management:

  · Maintain accurate records of hardware inventory, including laptops, monitors, and other peripherals.

  · Track hardware assets throughout their lifecycle, from procurement to disposal.

  · Conduct regular audits of hardware inventory to ensure accuracy and identify discrepancies.

  · Manage the procurement and deployment of new hardware.

  IT Store/depos:

  · Oversee day-to-day IT store/depos operations, manage inventory, replenish stock, and provide colleague support services.

  · Assist colleagues in choosing IT equipment and accessories based on our hardware standards.

  · Offer guidance and recommendations for hardware and software solutions.

  Executive Support:

  · Provide dedicated technical support to executive-level staff, including troubleshooting, issue resolution, and proactive maintenance.

  · Prioritize executive requests and ensure timely and efficient service delivery.

  · Maintain confidentiality and discretion when handling sensitive information.

You are good to apply if you are:

• Irish or EU or British Citizen, or holding a Stamp 4 or Stamp 1G permit.
• Residing in the specified job location currently

Why Should You Apply?

Aside from a highly competitive day rate/salary, this role will provide a great balance of support and challenge for someone who wants to take the next step in their career.

Interested? Apply here:

If you feel you’ve got the right skills and experience, we would absolutely love to hear from you!
Fill out the form alongside and do not forget to attach your CV.